Customer Support Specialist - SaaS

We are seeking a Customer Support Specialist - SaaS to build long-horizon support tasks with deterministic rubrics to evaluate agent performance, develop scenarios for Tier 1 handling, and manage exceptions and refunds.

Requirements

• 2+ years in customer support or CX ops in B2B SaaS, marketplace, or e-commerce.
• Expertise in Zendesk, Intercom, Freshdesk, Front, macro and automation design, or KB authoring.
• Clear written communication skills to articulate reasoning and encode it into deterministic rubrics.

Originally posted on Himalayas