Member Operations and Investigations Specialist

Sword Health is building AI to heal billions and unlock humanity's full potential. As a Member Operations and Investigations Specialist, you will own two core functions: investigating and resolving platform bugs and escalations, and driving the operational systems that enable our AI and human Care Coordinators to deliver exceptional member support at scale.

Requirements

• 2–4 years of experience in operations, customer support, trust & safety, technical support, or a related function
• Investigative mindset
• Strong written communication
• Process ownership
• Comfort with ambiguity and change
• Cross-functional collaboration
• Proficiency with Jira and Notion
• High ownership and follow-through

Benefits

• Comprehensive health, dental and vision insurance
• Life and AD&D Insurance
• Financial advisory services
• Supplemental Insurance Benefits
• Health Savings Account
• Equity shares
• Discretionary PTO plan
• Parental leave
• 401(k)
• Flexible working hours
• Remote-first company
• Paid company holidays
• Free digital therapist for you and your family

Originally posted on Himalayas