Customer Support for DTC Company (US-Based, Remote)

Paired is a global staffing and recruiting agency looking for a full-time Customer Support Specialist for a DTC company with experience in handling phone, email, and chat support inquiries and strong proficiency with Gorgias and Shopify.

Requirements

• Handle phone, email, and chat support inquiries
• Create, document, and optimize SOPs for customer support processes
• Recommend and improve the customer support tech stack (e.g., Gorgias, Shopify, and other tools)
• Ensure timely, empathetic, and high-quality responses to customers
• Multitask effectively while maintaining attention to detail
• Work closely with cross-functional teams to improve customer experience
• Proven experience in a DTC company
• Strong proficiency with Gorgias and Shopify
• Excellent written and verbal communication skills
• Ability to multitask and provide timely, empathetic support
• Must be willing to work Monday to Friday, 9 AM to 6 PM EST
• Must have experience in a lead role
• Hands-on experience handling phone support
• Experience creating SOPs

Benefits

• Competitive Salary in USD

Originally posted on Himalayas