Job Description
WHAT YOU'LL DO
- Managing merchant account setup processes with payment partners and providers
- Configuring and maintaining routing rules for transaction flows across multiple providers and payment methods
- Performing manual routing adjustments based on performance, limits, GEOs, or provider restrictions
- Monitoring transaction processing stability, approval rates, routing efficiency, and provider performance
- Handling incidents and operational issues: investigating failed transactions, reviewing logs and operational data, identifying root causes, communicating with providers and internal teams, maintaining proper incident documentation
- Mapping provider errors and improving troubleshooting processes
- Launching and configuring new payment methods and partner connections
- Managing transactional limits, routing capacities, and provider restrictions
- Working closely with Risk, Compliance, Product, Technical Support, and Finance teams
- Participating in optimization of payment orchestration flows, routing logic, and operational processes
- Supporting testing and rollout of new integrations and routing scenarios
- Maintaining operational documentation related to routing, providers, limits, and incidents
WHAT YOU NEED TO SUCCEED IN THIS ROLE
- 4+ years of experience in payment operations, payment orchestration, routing, acquiring, or payment infrastructure
- Strong understanding of payment infrastructure: payment providers, merchant accounts, payment flows, approval rates, routing logic, settlements, transaction lifecycle
- Hands-on experience with merchant account setup and payment integrations
- Experience with manual routing and operational management of payment traffic
- Strong understanding of transaction decline reasons, provider limitations, and routing optimization
- Experience investigating incidents and operational payment issues
- Ability to work with logs, databases, dashboards, and technical information during troubleshooting
- Understanding of provider error mapping and transaction statuses
- Experience launching new payment methods or onboarding new payment partners
- Experience setting and managing transactional limits and capacities
- Strong analytical mindset and attention to detail
- Ability to work in a fast-paced fintech or payment environment
- Strong communication skills and ability to coordinate with external providers and internal stakeholders
- English (Upper-Intermediate or higher) and fluent russian
WOULD BE A PLUS
- Experience in high-volume transaction environments
- Experience with payment orchestration platforms or gateway products
- Knowledge of SQL or ability to work with databases for incident investigation
- Experience with monitoring and analytics tools
- Understanding of 3DS, anti-fraud flows, and card payment processing
- Understanding of payment routing optimization strategies and approval rate management
WHAT WE OFFER
- An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
- Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us
- Work with coworkers who are passionate about their business
- Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
- The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees
- Remote type of work
- Vacation time; bank holidays; Sick leaves; Additional birthday day off
You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture
Originally posted on Himalayas