Fortive

Facilities Coordinator

Fortive

United StatesFull TimeOther
📍 United StatesPosted January 21, 1970
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Job Description

Location

Remote (Flexible schedule starting at 8 AM local time zone; occasional evening or weekend coverage)

What You’ll Do

As a Facilities Coordinator on our Managed Services team, you’ll be the primary point of contact for one or more customers, ensuring they achieve their desired outcomes using ServiceChannel’s platform. You’ll deliver exceptional service, build strong relationships, and help customers optimize their facilities operations.

Key Responsibilities:

Resolve Issues: Address and resolve customer concerns promptly to maintain satisfaction and service continuity.

Build Relationships: Foster long-term engagement through proactive communication and trust.

Provide Proactive Support: Anticipate needs and prevent issues before they escalate.

Monitor Performance: Track usage and satisfaction metrics to ensure customers gain maximum value.

Share Best Practices: Educate customers and providers on ServiceChannel applications.

Identify System Issues: Report technical issues to the development team for resolution.

Review Costs: Analyze work orders for cost-saving opportunities (e.g., warranties, landlord coverage).

Support Projects: Assist with customer-facing initiatives and special projects.

Manage Emergencies: Monitor emergency work orders and ensure timely resolution.

Lead Reviews: Conduct quarterly business reviews and regular operations meetings with customers.

Collaborate: Work cross-functionally to support internal and external initiatives.

What You Bring

Required Skills & Experience:

  • 1–3 years of experience in facilities work order management (Restaurant, Hospitality, Medical/Veterinary, or Retail).

  • Strong customer relationship management skills with a track record of high satisfaction.

  • Proficiency in Microsoft Excel and PowerPoint.

  • Excellent verbal and written communication skills in English.

  • Ability to work independently in a remote environment with strong organizational and time management skills.

  • Analytical mindset for reviewing data and identifying cost-saving opportunities.

  • Adaptability and openness to feedback; comfortable with process updates.

  • High attention to detail and accuracy.

  • Comfortable being on camera for virtual meetings.

  • High School Diploma or GED.

Preferred Skills & Experience:

  • Bachelor’s degree in business administration, facilities management, customer service, or related field.

  • Experience with facilities management software (e.g., ServiceChannel) and CRM tools (Salesforce, Gainsight).

What You’ll Get

Our work environment is dynamic, collaborative, and entrepreneurial. We are firm believers in working to live and not living to work. Don’t get us wrong, we work hard and do what it takes to get the job done, but we value a healthy work/life balance and have a lot of fun along the way. Our company is filled with foodies, music lovers, travelers and sports nuts. We are looking for energetic, positive, creative problem solvers who don’t mind digging in and getting their proverbial hands dirty. Beyond a great team environment, we offer:

  • Comprehensive Benefits: Medical, dental, and vision insurance; life insurance.

  • Retirement Savings: 401(k) with company match.

  • Flexible Time Off: Generous PTO policy.

  • Paid Parental Leave: Support for growing families.

  • Remote Work Flexibility: Work from home with occasional schedule adjustments.

Originally posted on Himalayas

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