(USA) Senior Manager, Operations- Program Management Strategy

Position Summary...

About the team:
The Last Mile Delivery Trust & Safety Program Management team drives strategic priorities by equipping teams with efficient processes, scalable tools, and actionable insights. This team leads cross-functional collaboration to enhance business efficiency and operational excellence. By managing project execution, analyzing data, and developing innovative solutions, the team supports seamless program rollouts and continuous improvement. Members focus on prioritization, performance measurement, and stakeholder engagement to meet business goals. The team fosters a results-oriented environment that values integrity, accountability, and effective communication to deliver impactful outcomes aligned with organizational objectives.

The Senior Manager, Operations - Program Management Strategy drives advancement of complex strategic priorities by defining success frameworks and shaping key performance indicators across initiatives. This role supports multiple strategic pillars by ensuring alignment on how progress is measured and communicated. Partnering with cross-functional teams, including the broader Last Mile Delivery (LMD) Strategy organization, this leader connects strategic intent to measurable outcomes. They synthesize inputs across initiatives to assess progress and surface insights for leadership. Additionally, this role drives alignment with stakeholders, challenges assumptions, and strengthens how impact is articulated to drive clarity, accountability, and forward momentum.

What you'll do...

• Lead execution of KPI validation frameworks and success metrics across multiple strategic initiatives.
• Translate complex, cross-functional inputs into clear insights and recommendations for leadership.
• Partner with pillar leaders and teams to align on priorities and ensure consistency in how progress is measured and reported.
• Assess initiative progress and synthesize updates to highlight impact, risks, and opportunities.
• Collaborate with analytics partners to ensure metrics are well-defined, actionable, and supported by reliable data.
• Influence stakeholders by challenging assumptions, driving alignment, and supporting decision-making at senior levels.
• Build strong partnerships across teams to connect workstreams and advance strategic priorities.

What you'll bring...

• Extensive experience in strategy, business operations, consulting, or a related field supporting complex, cross-functional initiatives.
• Strong structured thinking and problem-solving skills, with the ability to frame ambiguous problems and define clear paths forward.
• Ability to synthesize information from multiple sources into clear, concise insights and executive-ready narratives.
• Experience defining or working with KPIs, metrics, or performance frameworks in a business context.
• Proven ability to influence stakeholders and collaborate effectively across teams, including senior leaders.
• Strong communication skills, with the ability to translate complexity into clear and compelling messaging.
• Comfort operating in ambiguous environments and driving alignment without direct authority.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walm