Home-Based SF Field Service Dispatcher

Are you an experienced Field Service Dispatcher with strong Salesforce knowledge and a passion for process improvement and operational excellence? We are looking for a Home-Based SF Field Service Dispatcher to join our DCX team. In this role, you will start by supporting vendor management, dispatch administration, and SOP development, with the long-term opportunity to grow into a Dispatch Shift Manager under a new system. This position is ideal for someone confident in managing high-volume field operations, comfortable communicating with drivers and vendors, and capable of staying calm and decisive under pressure.

REQUIRED CORE COMPETENCIES

• Detail-Oriented but Decisive: Maintains accuracy while confidently making timely decisions in a fast-paced dispatch environment.

• Strong Follow-Through: Demonstrates consistent follow-up skills to ensure trips, vendor tasks, and service commitments are completed as scheduled.

• Process-Driven: Capable of building, documenting, and improving Standard Operating Procedures (SOPs) to support scalable operations.

• Calm Under Pressure: Maintains composure while managing high-volume field activity, resolving issues in real time.

• Leadership Mindset: Shows initiative, accountability, and the potential to grow into a Dispatch Shift Manager role.

WHAT YOU WILL DO

Phase 1 (First 6–12 Months): Training & SOP Development

• Shadow senior leadership (Glen) to learn dispatch workflows and processes

• Create and document Standard Operating Procedures (SOPs) for vendor management and dispatch operations

• Monitor and manage WhatsApp communications related to trips and vendor coordination

• Follow up with vendors to ensure trips are being executed as scheduled

• Support basic dispatch administration tasks

• Assist in vendor management process improvements

• Utilize Salesforce (SF) Field Service for tracking and coordination

• Use DiapPad, WhatsApp, Salesforce, and phone communications daily

Long-Term Role: Dispatcher / Dispatch Shift Manager

• Manage daily dispatch operations under the new system

• Coordinate drivers, trucks, and dumpster service routes

• Ensure real-time trip execution and issue resolution

• Supervise shift operations and maintain service levels

• Manage vendor performance and accountability

• Oversee communication between drivers, vendors, and internal teams

• Ensure proper system updates and documentation in Salesforce

WHAT WE LOOK FOR

• Education: Bachelor’s degree in Communications, Marketing, or a related field.

• Experience: 1-3 years of prior experience as a Dispatcher (required).

• Language Proficiency: Strong verbal, written, and English communication skills.

• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.

• Technical Skills:

  • Proficiency in most Microsoft Office Applications, databases, and accounting software.

  • Strong knowledge of Salesforce Field Service (required)

  • Proficient with DialPad, WhatsApp, and Company Phone.

  • Has direct management experience in this field with at least 3 direct reports under them.

  • Comfortable calling drivers, vendors, and handling phone-based coordination

  • Experience in vendor management

  • Strong administrative and organizational skills

  • Excellent written and spoken English

  • Strong personality with leadership potential

  • Ability to manage high-volume operations (1,000 dumpsters / 30 trucks)

WHAT WE OFFER

• Salary Range: PHP 40,000 – 50,000

• Industry: Recycling and Dumpster Rental

• Job Type: Full-time

• Work Shift: 6:00 AM – 6:00 PM CST (USA) - flexible hours (8 hours)

• Workdays: Monday through Friday (USA)

BENEFITS OF WORKING WITH US

• ​Industry-leading salary packages

• Permanent work-from-home setup

• Company equipment provided

• Internet stipends upon regularization

• HMO Coverage

• PTO credits and service incentive leaves

• Apply Now →