Customer Service Representative II (US, Virtual, NOAM)
USD 55k–59k
Job Description
Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team
Customer Support Representative, Operations (Remote)
Full time, United States, Canada
In this role, you will be responsible for handling escalated service issues, monitoring customer service levels, tracking and determining the source of issues and trends, and developing an improvement plan. You will ensure timely turnaround of all customer service correspondence. We are looking for someone with experience in customer service with good written communication skills.
As a Customer Support Representative, Operations, you will
- Use BCD systems to process requests accurately and efficiently.
- Provide first-level online navigational support and escalate technical issues.
- Advise on travel options and resolve issues professionally.
- Stay current on travel industry trends and supplier rules.
- Monitor client business needs and policy changes.
- Follow up on refunds, vouchers, and debit memos.
- Complete administrative tasks and meet performance goals.
About you
- Previous experience in a corporate travel office
- Proficiency in airline reservations systems
- Demonstrated problem-solving skills
- Excellent customer service skills
- Understanding of ARC rules and regulation
What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
About us
BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.
Get to know us by reading our blog and checking out our social media:
- https://www.bcdtravel.com/blog/
- https://www.linkedin.com/company/bcd-travel/
- https://www.instagram.com/bcdtravel/
- https://www.facebook.com/bcdtravel/