Senior Strategy and Business Operations Manager

About the team

The Agent Software and Advertising organization at Zillow Group is at the forefront of revolutionizing the real estate industry. For over two decades, we've been developing cutting-edge technological solutions that simplify real estate transactions and empower professionals including Brokers, Agents, and Photographers across the United States. Our industry marketing products and software tools are designed to enhance efficiency for all users, helping agents and photographers stand out in a competitive market while making the home buying and selling process truly enjoyable for consumers.
Within this dynamic organization, the Business Strategy and Operation team plays a crucial role in driving our success. We're seeking talented individuals to join this team and contribute to our strategic initiatives. As a member of the team, you'll be at the intersection of technology, finance, and real estate, working to optimize our revenue streams and enhance our business performance.
Our team embodies Zillow's core values and plays a substantial role in the organization's success. We pride ourselves on our ability to adapt to the evolving needs of real estate agents, teams, brokers, photographers, offices, associations, and MLSs. By joining us, you'll be part of a dynamic group that's shaping the future of real estate technology and making a significant impact in the market.

About the role

As a Senior Strategy and Business Operations Manager, you will operate as a hybrid strategist, operator, and analytics lead—owning the end-to-end lifecycle of key Listing Media initiatives from pilot design through scaled execution. You will leverage your strategic background, program management expertise, and analytical capabilities to:

• Translate strategic direction into scalable pilots, programs, and playbooks that drive measurable improvements in listing marketing performance

• Design, execute, and scale pilots and experiments, defining success metrics, evaluating results, and iterating to optimize performance and go-to-market approaches

• Own performance tracking for Listing Media initiatives, building reporting frameworks and dashboards to provide visibility into performance, key drivers, and progress against goals

• Synthesize data into actionable insights and recommendations, applying strong business judgment to inform decisions and influence cross-functional stakeholders

• Build compelling stories and updates of programs to update executive audiences and drive key decisions

• Drive high-priority, cross-functional programs end-to-end, ensuring alignment, clear plans, and delivery against key milestones

• Orchestrate collaboration across Product, Data Science, Marketing, Sales, Finance, Customer Experience, and Legal teams to ensure successful execution and impact

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $127,100.00 - $203,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations.In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $120,700.00 - $192,900.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

Strategic & Operational Excellence

• Proven ability to translate strategy into execution, identifying opportunities to improve performance and drive measurable impact

• Track record of leading complex, cross-functional initiatives from concept through successful implementation

Analytical & Data-driven

• Strong analytical skills with the ability to work with large, complex datasets to extract insights and identify key performance drivers

• Experience building and interpreting reporting, dashboards, and performance metrics

Program Management Expertise

• Demonstrated ability to lead end-to-end execution of complex initiatives, an