Coordinator 2, Technical Product Sales - Business Support

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

This job facilitates customer orders, acting as a primary liaison and also supporting initiatives and system updates. It handles technically complex orders and supports diverse, multi-location customer needs, ensuring service accuracy. It also provides guidance and mentorship to peers.

Job Description

Responsibilities:

• Ensuring contracts adhere to submission criteria, compliance, and making approval decisions
• Leading new initiatives, championing system updates, and promoting product offerings
• Acting as a subject matter expert for job knowledge and mentoring less experienced staff
• Acting proactively to identify and recommend process improvement opportunities
• Handling orders requiring advanced technical knowledge and customer understanding
• Supporting complex multi-location customers with diverse services at each site
• Building, tracking, and monitoring orders through system navigation and coordination
• Serving as the primary contact for customer IT/technical personnel and vendor interactions
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Qualifications:

• Minimum of 2-5 years of advanced product support experience, with demonstrated experience supporting Comcast business services and sales functions.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Accountability, Adaptability, Communication, Critical Thinking Problem Solving, Customer-Focused, Professional Etiquette, Professional Integrity, Relationship Building, Self Motivation, Technical Knowledge, Workplace Organization

Compensation

Base Pay: $23.07

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotional