Senior Principal, Clinical Informatics

Senior Principal, Clinical Informatics

Job Summary:

The Clinical Informatics (Senior Principal) owns accountability for one or more workflow-integrated clinical decision support (CDS) solutions across care settings and serves as the clinical informatics authority across the product lifecycle, ensuring solutions are effectively designed, delivered, and adopted within healthcare technology environments.

This role leads workflow design, upgrade advisory, and delivery oversight to ensure CDS solutions are effectively designed, delivered, implemented, and adopted across diverse customer environments. The individual serves as a workflow domain expert across multiple clinical areas and brings deep, experiential knowledge of clinical workflows, system build, and integration.

In addition to customer-facing advisory work, this role is responsible for end-to-end delivery coordination of embedded solutions to vendor partners and customer environments, driving timelines, managing dependencies, resolving blockers, and ensuring high-quality release execution across product, content, and informatics teams.

As a senior-level individual contributor, this role operates with a high degree of autonomy, influences cross-functional and customer decision-making, and serves as a trusted authority in complex workflow and delivery scenarios.

The role represents the clinical informatics domain internally and externally, acting as a central point for customer understanding and workflow expertise. This individual partners closely with product, digital content, sales, customer-facing teams and vendor partners to ensure solutions meet customer needs and are successfully delivered and adopted.

The role primarily focuses on guiding customers through workflow changes and upgrades rather than acting as a primary implementation resource; however, it owns hands-on workflow design and system configuration for select integrated solutions and provides informatics leadership to support implementation efforts as needed.

The Senior Principal also mentors team members, contributes to the development of informatics talent, and helps strengthen clinical informatics capability across the organization.

Responsibilities

Customer Focus

• Maintains deep understanding of clinical workflows, customer use cases, and care delivery

environments across multiple care settings

• Leads customer discussions on workflow design, upgrades, and adoption of integrated

workflow solutions

• Guides customers in understanding workflow and content changes across releases
• Serves as escalation point for complex workflow and integration issues
• Builds and maintains strong customer and vendor relationships
• Supports Sales and Commercial teams with workflow expertise
• Partners with Patient Education and other solution areas to support integrated workflows

Data-Driven Decision-Making & Analysis

• Uses customer feedback and workflow insights to guide decisions
• Identifies key indicators of workflow adoption and customer success
• Balances competing priorities across delivery and product constraints
• Apply structured problem-solving approaches in ambiguous environments
• Supports development of KPIs tied to workflow adoption and outcomes

Go to Market & Product Lifecycle Support

• Partners with Product, Marketing, and Sales to support go-to-market planning
• Contributes clinical workflow expertise to product positioning and messaging
• Supports customer adoption planning and upgrade readiness
• Participates in business planning and aligns execution with customer needs

Product Delivery & Development Lifecycle

• Leads workflow design and validation across the workflow-integrated clinical decision support

(CDS) solutions product lifecycle

• Drives end-to-end delivery coordination across product, digital content and informatics teams
• Ensures release readiness and high-quality delivery
• Provides workflow guidance to customer analysts and technical teams
• Supports implementation as a secondary informatics resource
• Owns hands-on workflow design and configuration for select integrated solutions

Strategy & Clinical Informatics Leadership

• Serves as the clinical informatics authority across assigned CDS solutions
• Provides workflow-driven input into product strategy and roadmap discussions
• Identifies opportunities to improve workflow integration and adoption
• Ensures product decisions reflect real-world clinical workflows

Cross-Functional Collaboration

• Partners with Product Management, development, and content teams
• Supports go-to-market efforts through customer insight an