Job Description
About Expedock
Expedock is a tech-enabled workforce augmentation platform leveraging top 1% offshore talent and cutting-edge technology to help businesses scale efficiently.
About the Client
With offices in major cities worldwide, their team delivers end-to-end supply chain solutions, keeping goods moving smoothly across borders.
Who We’re Looking For
We need an Air Freight Specialist with hands-on experience managing end-to-end air shipments. This role requires someone who can independently manage shipment creation, documentation, carrier coordination, and tracking while ensuring SOP compliance.
What You'll Do:
- Shipment Creation & Data Management: Create and manage air shipments in the Transportation Management System (TMS), including requesting and confirming bookings, ensuring accurate routing, charges, and milestone updates.
- Carrier Coordination: Request bookings, confirm flight schedules, cut-off times, and routing with airlines and agents. Update TMS with verified information.
- Exception Handling: Identify and resolve shipment discrepancies, escalating only when necessary.
- Communication: Manage operational inboxes, respond professionally to internal teams and external partners, and ensure clear, timely updates.
- Tracking & Milestone Management: Monitor air shipments, update milestones, and proactively flag delays or issues.
- Documentation: Prepare, review, and manage air freight documents, including MAWB, HAWB, Bill of Lading, and Shipping Instructions. Validate completeness and accuracy.
Requirements – HARD MUST:
- Minimum 1 year of direct, hands-on experience in air import and export operations.
- Strong knowledge of air freight processes, SOPs, and milestone tracking.
- Experience preparing MAWB/HAWB, BLs, SI, pre-alerts, and arrival notices.
- Able to coordinate directly with airlines, agents, and partners independently.
- Proficient in identifying issues, resolving exceptions, and escalating appropriately.
- Advanced understanding of Incoterms, flight schedules, cut-offs, and consolidations.
- Excellent written and verbal communication skills.
- Highly detail-oriented, with proven accuracy in TMS or similar systems.
- Capable of managing multiple shipments in a fast-paced environment.
- Philippines-based and able to work effectively in a remote regional team setup
Why Expedock
- HMO & Leave Credits: Stay protected with healthcare benefits and use accrued leaves by your third month
- Supportive Remote Environment: Work from home alongside a collaborative team that values growth and mutual success.
- Seamless Onboarding & Training: Get up to speed quickly with a structured program and client specific training designed to make you a subject matter expert in your assigned workflows.
Candidate Data & Privacy Notice
By submitting your application to Expedock, you acknowledge and consent to the collection, use, and processing of your personal information for recruitment and hiring purposes. Your information will be used to:
- Evaluate your qualifications and suitability for current and future roles
- Communicate with you throughout the recruitment process Improve our hiring processes and overall candidate experience
- Maintain talent pools for future opportunities, where permitted by law
We handle candidate data with care and in accordance with applicable data protection and privacy regulations. Your information will only be accessed by authorized team members and will not be shared with third parties without your consent, unless required by law.
Originally posted on Himalayas